Just How Supported is “Fully Supported?”
The Empire State Ride is fully supported. But just what exactly does that mean? Greg from BIKEternity, a cycling logistics that helps manage the day-to-day execution of the ride, tells us just what kind of support to expect on the seven-day adventure.
Can you tell us a little bit about what kind of week-long ride experience ESR staff has?
Let me take a moment to introduce myself: my name is Greg Edwards, and I am delighted to be the Empire State Ride Tour Director. Since 2008, I’ve had the pleasure of leading 24 successful one-week or longer tours all over the country. Eighteen of those tours have been fully supported. One of the best things about a fully supported tour is the food. In 2008, I discovered Adam Morrison, your amazing caterer. I can assure you he will not disappoint. But the food is just the beginning. Your support staff is an outstanding ensemble of knowledgeable and experienced professionals that I have had the pleasure of working many times. They are passionate about cycling and truly enjoy creating an experience you will not forget. We will all be there to support you on your adventure and to ensure you have a safe, scenic and fun-filled Empire State Ride.
What kind of capabilities will the mechanic on staff have?
As tour mechanics, we have experienced a wide variety of “issues” on the road. We do our very best to have most common repair items on hand that fit a wide variety of bicycles. Our tool inventory is comprehensive and geared to handle most common mechanical problems based on our experience of working more than 25 tours.
What happens if a rider has significant mechanical issues on the route that can’t be quickly fixed?
There are times that we can not repair your bike in camp for a variety of reasons. Usually, it involves a very specific part that would not be feasible to stock or a tool not typically required on tour. In this event we will get your bike to a bike shop to get the part or needed repairs. You may want to go to the shop with your bike, or we can make the purchase and oversee the repair on your behalf.
We want you to have the best experience possible, and we realize that means different things to different people.
What happens if a rider is too tired to continue for the day?
We want you to have the best experience possible, and we realize that means different things to different people. Whether you are intent on riding every single inch of the ride, or want to take some time off from riding to simply enjoy the scenery and camaraderie, we are there to help. If you want a break, we will be glad to give you a ride. The staff will enjoy the extra company, but beware, the staff can be really fun, and you will probably make a new friend.
We also offer the option of a “short route” each day for those who want to participate but are worried about the mileage, and those who just need a break. Our short route option shuttles you and your bike to the daily lunch stop where you can then ride into camp.
Will there be water stops on the route?
I have a motto that I think many cyclists share: “ride to eat — eat to ride.” With that in mind, we will keep you adequately fueled with food, water and electrolytes every 15 to 23 miles depending on the terrain.
How does a rider’s luggage get from one camp to the next?
Did you know you do not have to carry your luggage? That’s right. We want you to eat, ride and have fun. So, every morning you just bring it to the luggage truck and we will haul it for you.
Do riders have to set-up their own tent?
By now, you must be wondering, with all this riding, eating and having fun, when will I ever have time to set up my tent? No worries, every evening, your tent will be set up and waiting.
Will there be a masseuse on the ride?
To help you recover and prepare those tired muscles for the next day, there will be a professional massage therapist who specializes in sports massage available for you.